Support Center
Support Center
1. Contact
- Support email: 1547654938@qq.com
- Recommended subject line: issue type + iOS version + device model
- For critical issues, attach screenshots or screen recordings for faster triage
2. Suggested Feedback Template
- Device details: iPhone model, iOS version, app version
- Issue description: what happened and what you expected
- Reproduction steps: clear step-by-step operations
- Impact scope: reminders, records, trends, or export features
3. Common Questions
- No reminder received: check notification permission, Focus modes, and notification summary settings.
- Weight sync issue: verify Health permission and trigger sync again in the app.
- Missed records: backfill by real date/time in Records without rebuilding your plan.
- Device migration: export CSV first, then restore critical records step by step on the new device.
4. Important Notice
LightNeedle is an execution management tool and does not replace physician guidance. If severe side effects, notable discomfort, or emergency symptoms occur, contact medical services immediately.